Sector : Quality Assurance
Designation : Factory Quality Manager
Qualification : • University level engineering degree in Mechanical or Electrical Engineering or similar competence otherwise acquired. Qualified Lead Auditor is preferable.
Experience : • 3+ year relevant working experience preferably in Electrical industry. • 5 to 7 years total experi
• Review, maintain & Update the Quality System Manual and Handbooks.
• Business Process Integration & Harmonisation. ( Process Approach)
• Quality System Audits - & Improvement coordination.
• Quality Reporting & review - Quality Scorecard & KPIs.
• Customer Interface concerning Quality matters – e.g.
o Follow up & Coordination of Field Return & Warranty Analysis between Factory & Sales / Customer.
o Customer Projects & Project Quality (APQP).
o PPAP & Change Request Management with customer.
o Manage & Coordinate Customer Specific Requirement.

Quality System & Audits
• Maintain / update the Quality Manual and Customer Specific Requirements.
• Interface & harmonization of Manufacturing & other support function / business processes / procedures. e.g. Engineering, Materials….
• Coordinate all customers & internal Quality System Audits, including follow up & verification of corrective & improvement action.
• Quality Reporting & Review – Annual Quality Improvement Plan, Quality scorecards / KPIs, etc.
Customer Quality
• Customer Compliant coordination
• Factory APQP coordination & support to Project Organization and other related functions
o Customer contact / visit & project review.
o Customer Submission requirement for new / modified products.
o Follow-up quality progress of external / internal product homologation test.
o Internal training & coaching on APQP deployment.
Change Management
• Coordinate Engineering Change Management process, internally & externally with Customers / Marketing & Sales Organization, as applicable.
Sector : Customer Service
Designation : Customer Service Manager
Qualification : • University level engineering degree or similar competence otherwise acquired. Qualified Lead Auditor is preferable.
Experience : • Comprehensive experience in total Quality Assurance / Manufacturing Engineering. / Production expe
• Effective implementation of LHPL Customer Service Protocol.
• Quick& Effective customer response .
• Be the customer representative in the factory for Customer Quality matters.
• Demonstrate Efficient Customer Handling Capability
• Quality Improvement and monitoring of related processes, where assigned (e.g. Service, Spare Management , Materials, etc.)

• Develop & maintain the Customer Complaint Handling System.
• Trouble shooting of Customer complaints & provide timely response.
• Scientific approach for problem solving.
• Define the cross functional procedures & interfaces between Manufacturing and support/service functions.
• Serve as customer representative in the factory.
• Complying & enforcing of Customer Specific Requirements as regards to Quality.
• Monitor & maintain complete customer complaint log.
• Ensure & sustain customer complaint reduction program me.
• Demonstrate cost effective approach in customer handling process( Ex: spare & service negotiations )
• Ensure in reporting timely CAPA for all the Customer Complaints to the customer.
• Planning, reporting Quality Conformances from Customer feed backs , co-ordination/follow-up of improvement actions.
• Review, follow-up of key performance parameters of Customer Service.
• Customer complaint handling & interface between sales segments & respective functions.
• Customer Warranty Handling & Field return investigations.
• Follow-up and verification of effectiveness of all corrective & preventive actions.
• Perform & report competitor product analysis / benchmarking.
• Customer Service Training.
• Measurement & monitoring of non- quality cost.
• MIS report management ( Ex : Customer complaint, Spares & Service documentation)